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General Terms & Conditions

These terms and conditions are subject to change without notice, from time to time in our sole discretion.

All Services

General

  1. Services, works or items not indicated in our quotations and/or invoices are not inclusive, customer should clarify with Vivid Snaps when in doubt.
  2. Vivid Snaps reserves the right to collect up to 100% of quotation amount prior to commencement of works.
  3. Confirmation of booking and/or quotation must be acknowledged by Vivid Snaps to be considered valid.
  4. Cancellation of booking and/or quotation must be acknowledged by Vivid Snaps to be considered valid.
  5. Upon confirmation of our service, there shall be no cancellation or revocation by the customer.
  6. By default, our staff will report at your event in our Vivid Snaps T-shirt, dark coloured bottom and covered shoe.

Digital Data In Storage Media

  1. While Vivid Snaps uses its best efforts to ensure safety and fitness of its data storage media, Vivid Snaps shall not be held liable in such events:
    a. Theft, loss and/or damage to the data storage media.
    b. Corruption of information stored within the data storage media.

Delivering Our Service

  1. Vivid Snaps and its staff shall hold the right to perform services in a manner as it deems fit during event. Customer agrees and acknowledges that final product of services may differ from past or existing portfolio.
  2. In the event of inclement weather where our staff are not able to work in a safe environment, Vivid Snaps reserves the rights to pause our service without refund or discount made to the customer.

Equipment, Wireless & Mobile Data Network Connection

  1. While Vivid Snaps uses its best efforts to ensure good working condition of its equipment, Vivid Snaps shall not be held liable if it is unable to perform services due to equipment failure or technical fault.
  2. Services working over wireless connection are susceptible to interference from the environment, including but not limited to, other wireless devices, wall, metal structure and human presence.

Digital Files From Services Rendered

  1. Vivid Snaps shall hold the right to use all photos and videos resulting from the services rendered in its portfolio, without the prior consent of the customer.

Return Of Unedited Media

  1. Return of unedited or unprocessed media files and working files are not inclusive unless otherwise stated.
  2. In the event where working files are returned to client, Vivid Snaps shall not be liable for any copyright and/or license infringement resulting from the inappropriate use of the content.
  3. In the event where unedited or unprocessed media files are returned to client, Vivid Snaps shall not be liable for any incidents resulting from the inappropriate use for the content.
  4. Storage media for the return of unedited, unprocessed media files and working files are not inclusive unless otherwise stated. Storage media refers to hard disk drive, USB flash drive, CD, DVD or other storage devices.

Event Services

  1. Vivid Snaps reserves the right to forfeit the deposit, or charge an administrative fee of up to 100% of agreed quoted amount in the following circumstances:
    a. Event is cancelled by the customer
    b. Event is postponed by the customer
  2. In the case where deposit is not applicable, the customer shall be liable to pay Vivid Snaps of the respective administrative fees within 30 days from the date of cancellation.
  3. In the event where Vivid Snaps is unable to perform the services on the stipulated day, the customer’s sole remedy shall be the refund of deposit. Where deposit is not applicable, Vivid Snaps decision of the method of remedy shall be final.
  4. Vivid Snaps will report before the contracted start time for setup of equipment. Service shall cease at the contracted end time. On-site extension of services shall be subjected to Vivid Snaps’s availability and chargeable at 200% of prevailing rate, in blocks of 30 minutes.

For All Instant Photography Services

  1. Electronic components do not work well or may be damaged under high temperatures and shall not be located under direct sunlight. Vivid Snaps reserves the rights to withdraw all its services with immediate effect if this is not informed to Vivid Snaps prior to the event. Client is liable to pay the full agreed quoted amount to Vivid Snaps under such circumstances.

Instagram Instant Print & WhatsApp Instant Print

  1. Connection to Instagram or WhatsApp server works over mobile data network connections provided by local telecom service. In the event of a network outage, Vivid Snaps shall not be held liable if it is unable to perform services.

Event Photography

  1. Basic editing refers to cropping and adjustment of brightness, contrast and white balance.

Event Videography

  1. Filming service does not include video editing and post-production unless otherwise stated.
  2. By default, roving videography means the capture of video footages in short snippets around the event area. Resulting short snippets are suitable for stitching into a video highlight after the event. Video highlight and editing are available separately from the filming service.
  3. The cameras used by roving videographer are limited to capturing snippets no longer than 10~15 mins per clip. Roving videography is not suitable when capturing of long footages is required, such as speeches.
  4. By default, static videography means the capture of video footages from a stationary position. The video recording camera used for this service is not suitable for capturing dynamic roving footages.
  5. Recording of clean audio may require permission and access to an available audio output port on the audio console at the event venue.
  6. Filming of interview scenes require an external microphone for clean audio. Filming of interview is available at additional cost and not inclusive in the standard quotation. Client should inform Vivid Snaps of the requirement during quotation stage. By default, only 1 microphone will be provided for the interview service.
  7. For Live Feed Videography services, laying of audio/video cable and standing platform are not inclusive unless otherwise stated.

Commercial Photography, Videography & Production Services

  1. The following services are not inclusive in packages & quotations unless otherwise stated:
    a. Storyboarding
    b. Conceptualisation of images or footages
    c. Props sourcing and provision of props
    d. Location sourcing and location booking
    e. Food/Interior/Product styling services
    f. Intensive digital manipulation of images
  2. In the event where client is not present on the shooting day, Vivid Snaps’s staff decision of resulting image and/or footage is final.
  3. Vivid Snaps reserves the right to forfeit the deposit, or charge an administrative fee of up to 100% of agreed quoted amount in the following circumstances:
    a. Booking is cancelled by the customer.
    b. Booking is postponed by the customer to a date and time not agreeable by Vivid Snaps.

Photography

  1. Mood shots refer to images that are not shot with plain white, black or solid colour background. Mood shots may also be referred to as Lifestyle shots.
  2. For mood shots where conceptualisation service is not included, client shall provide reference images for the photographer.
  3. Preview shots or Recce shots refer to images taken for preview purposes.
  4. Actual shots refer to properly composed images taken after client’s confirmation of Preview shots.
  5. Profesional editing refers to basic adjustments of brightness, contrast, white balance.
  6. Background removal service, or edge-out is not inclusive unless otherwise stated.

Interior Photography

  1. Photographer assistant will provide basic tidying of the area to be shot. Extensive packing, tidying and cleaning are not inclusive.

Updated: 27th of July 2018

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