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Customer Success Story Video Production Singapore

Customers’ reviews play an increasingly important role in client acquisition, especially in high-value commercial equipment and corporate services. While most businesses have identified that a customer success story video production is effective in building their companies’ reputation, you can see different approaches in their customer success story video productions.

Accordingly, this article will point out the reasons for brands and companies produce testimonial videos as well as references on customer success story video production around Singapore. Besides, we introduce our video production team with our expertise and infrastructure investment so that you can have a necessary to consider.

The Vivid Snaps Team

Company Group Photo of Video Production Team in Singapore
Group photo of the Vivid Snaps video production team

Our team comprises many media professionals including directors, project coordinators, graphic designers, video editors, and videographers. All of our members have great expertise in video production from pre to post. We mainly aim to serve corporate clients with a wide work range from internal brand story videos, communication videos, and virtual & hybrid events to corporate photography.

Green Screen Studio for Corporate Filming

Reference Photo of Green Screen Studio in Singapore
Green screen studio setup at Vivid Snaps office

Apart from our professional team, we own a small green screen studio which can film up to 2 on-screen talents. We always give priority to our clients for using this studio in order to ensure high availability and convenience when engaging our video production services.

You may visit our Green Screen Studio Singapore blog post to have more reference photos of our green screen studio.

Customer Success Story Video by Vivid Snaps

In this segment, we share some of the notable works we have done for our clients and their brands. For more references of related brand video production works we have done for corporate client, visit our blog article on Branding Video Production Singapore.

Automotive Client Testimonial Video

Reference of a customer success story video for Singapore’s tire brand

Our customer success story video helped with elevating our client’s tire brand. As a relatively unfamiliar name in the market, we recognised the challenge of discerning consumers who are hesitant to gamble with their vehicle’s safety.

Through the heartfelt testimonial of a satisfied client, this video unveiled a real-life account of tangible benefits and reliability. This genuine narrative goes beyond mere marketing – it empowers potential customers with a relatable story of a fellow Singaporean.

Your customer success story video isn’t just a story, leverage it as a transformative tool that bridges the gap between unfamiliarity and trust, establishing your brand as a credible choice for your prospective customers.

Hearing Aid Product Case Study Video

Reference of a case study video for hearing aid brand

Our client partnered with us to craft a case study video that resonates with authenticity and impact. Centred around a school catering to students with special needs, this case study video weaves together insightful interviews with dedicated teachers and inspiring students.

This mosaic of voices brings to life the real-world application of the hearing aid products, showcasing tangible benefits that extend beyond technical specifications. Through heartwarming testimonials and poignant interactions, viewers are taken on a journey to understand how the hearing aids empower students to overcome challenges, engage fully in their education, and connect with their surroundings.

This case study video serves as a testament to the life-changing impact of innovative solutions. By shedding light on this heartening partnership between technology and education, our video deliver a beacon of hope, proving that our client’s hearing aid brand isn’t just about devices – it’s about enhancing lives and fostering inclusivity.

Hearing Aid Client Story Video

Reference of a true story video for a hearing aid brand

With a story woven from genuine emotions and transformative experiences, we helped to create a true story video for our esteemed client, a hearing aid brand. This narrative unfolds around a heartwarming story of a mother and son whose lives were irrevocably touched by our client’s innovative solution.

Through the lens of our camera, we captured the positive impact after using the hearing aid. As the video unfolds, a once seemingly insurmountable barrier of communication shattered, enabling the mother not only to hear her son’s laughter but also to partake in heartwarming conversations and exhilarating sports activities. This true story video shares the priceless moments of a family, the newfound empowerment, and the extraordinary potential that our client’s hearing aid unlocks.

Why Customer Success Story Video Production?

Different from other customers’ feedback methods, producing customer feature videos is one of the best ways to show the quality and values your products or services deliver. Often your potential customers can recognize similar difficulties and challenges, which they are dealing with, through your client story video. This connection allows them to resonate with your products and services immediately. Stirring up an interest to learn more.

Particularly, 88% of customers said that testimonials are as reliable as their recommendations from family or friends [1]. Moreover, a client story video is evaluated to be 184% times more likely for customers to make a purchase compared to other marketing or review techniques [2].

That is why more and more brands and companies choose Customer Success Story Videos as a primary and optimal marketing strategy.

Customer Success Story Video Production References from around Singapore

With different customer Success Story Video Production References for different industries from around Singapore, this part highlights features and comments on each example.

PLEASE NOTE: The videos referenced in this blog article are not produced by Vivid Snaps. The following videos are sourced from publicly available websites, such as YouTube.

Client Story Video by International Freight Service

A logistics case study & customer success story video, NOT produced by Vivid Media.

In this video Zelos, a signature watch brand in Singapore told a story about their challenges in generating shipping labels and updating tracking numbers. Following that, FedEx’s solution helped Zelos cut down processing time by over 25% and expand its reach to customers worldwide.

The clearly stated benefits allow potential customers to measure the efficiency of your solutions in not only optimizing expenses but also generating a picture of your potential return on investment. In other words, the specific results is tangible evidence for your customers to back up how your solutions helped Zelos and similarly how it could help their companies

Furthermore, this video is accompanied by a Press Release article with a full inspirational story and meaningful messages on FedEx’s official website. This not only increases customer reach but also convinces customers more efficiently with more detailed information.

Customer Feature Video by Payment and Legacy Solutions

A F&B case study & customer success story video, NOT produced by Vivid Media.

In this reference, the senior regional manager for finance and information system at a Chinese Cuisine restaurant shared his company’s lack of a centralized system and challenges in replacing disparate legacy systems, why Epicor Kinetic was a right choice for Crystal Jade, what Epicor Kinetic delivered to enhance insights fuel future growth for Crystal Jade.

Apart from a customer success story video, Epicor provided a detailed article to fully indicate the values Epicor Kinetic brought to Crystal Jade.

With specific information in customers’ cases, you could understand more about how your products/services actually work apart from all of your initial objectives. Besides, this could be your own lesson to optimize your products/services for a variety of customers in different industries.

Customer Interview Video by Operation Management Solutions

Reference of customer journey video, NOT produced by Vivid Media.

This video contains interviews with Glodon’s customers in different industries. With the same list of questions, the video showed different sharing from customers in terms of before-and-after stories with Goldon’s Cubicost software. This helps potential customers to approach the issues from different angles.

Especially, this customer testimonial video is an efficient method of building trust and credibility with clear authentic evidence from your satisfied customers. When each of your satisfied customers is a competitive advantage, a video gathering many of your satisfied customers will hold a bunch of competitive advantages of yours to gain your brand awareness.

Customer Story Video by People Management Solutions

Reference of customer success story video, NOT produced by Vivid Media.

This reference provides how Zendesk helped Agoda Singapore in people management including partners, employees, and customers.

With different viewpoints and assessments from the different functional departments of Agoda, this video takes us to Agoda’s journey before Zendesk solutions and their achievement after applying Zendesk solutions. They took a good story to drive us to their complete experience with authentic and specific results. This may show us to see ourselves as a part of the testimonial, which makes our customers easier to understand the issue and convert it to action.

Testimonial Video by Sales and Warehouse Automation

Reference of customer journey video, NOT produced by Vivid Media.

In this testimonial video, the director of a Frozen Food company emphasized amazing results from Simplr Solutions including “100% stock accuracy” and specific support from Simplr Solutions’s team for particular characteristics. This generates the exclusivity and specialization of Simplr Solutions so that we don’t need to worry about a one-size-fits-all solution. On the other hand, it makes us believe no matter what industry we are in, Simplr Solutions has its own answers to our particular confusion or difficulties. 

Client Story Video by Printer Brand

Reference of customer story video, NOT produced by Vivid Media.

This client story is delivered by the CEO of Bok Seng Logistics in how Epson WorkForce Heat-Free inkjet printers helped them to increase their efficiency as well as to adapt their green and sustainable workflow. More than the popular benefits of a product, Epson highly contributed to its corporate plans in terms of environmental issues.

Environmental issues are a hot topic for many organizations and companies in building brand awareness accompanied by environmental and social responsibilities. These are the keywords making Epson printers special and different from others. Meanwhile, every company pursues and aims to show its differentiation, it is much more efficient if the differentiation is recognized and confirmed by customer and this video succeed in making it.

Work With Us for Your Customer Success Story Video Production

Vivid Media Company Group Photo Singapore
Group photo of the Vivid Media video production team

With the amazing benefits from Customer Success Story Videos, this method becomes an optimal choice of many organizations and brands. Work with us to have your own customer success story videos for enhancing your brand awareness, tightening your relationships with existing customer and turning potential customers into brand advocates.

Our core services:

  • Corporate video production
  • Live streaming for virtual & hybrid events
  • Corporate photography
  • Event photography & videography

For a profile of our team, visit About us to learn more.

Get a Price Quotation

Contact us with your ideas or requirements for your ideal video production so that we can advise and propose a suitable quotation. Based on your video’s complexity, we may require pre-production services such as scripting, conceptualization, storyboarding, and location sourcing.

It will takes 3 weeks lead time for straight-forward video shoots, and 4-6 weeks lead time for video shoots requiring pre-production services.

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